ADDRESS:

2 Rene Mac Kisray Place 

Ashford

​TN23 3RZ

© 2019 by Top Tier Bakes. 

INGREDIENT INFORMATION

Whilst we make every effort to avoid cross contamination, our kitchen is only small and we do not have segregated production areas, so cross contamination of ingredients is possible. Our kitchen handles all the main allergens: Celery; Cereals that contain Gluten, Crustaceans, Eggs, Fish, Lupin, Milk, Molluscs, Mustard, Tree Nuts, Peanuts, Sesame Seed, Sulphur Dioxide & Sulphates; Soya. Sadly, if you have a serious allergy then the only way for you to be 100% safe would be to avoid consuming our products.                  

     

We mainly use Wilton, Pro Gel and Sugarflair colourings in our products which are commonly used in the cake decorating industry. Some colours may have an adverse effect on activity and attention in children. Please contact us for more information if needed.   

   

Ingredients of bespoke designs are susceptible to change to accomodate the design needs but should allergen and additive information change we will notify you on delivery.                                                                                                       

PRIVACY & SAFETY

By placing an inquiry or order with us you understand and agree to our policies.

We keep notes on any communication that you have with us in order to respond appropriately and to refer to at a later date should we need to. When you contact us with a query, place an order or send us feedback we use this data to respond to you efficiently but also monitor this to make improvements on our service

In order for us to fulfill your order contract with us we will need to acquire your name, email address, address, delivery address and telephone number, product purchased, plus any other necessary information such as dietary information. We may contact you via email, message or phone with further inquiries or to offer you updates.

For tax purposes and food trace-ability reasons we are required to keep your details on record for 6 years. Access to your details is strictly prohibited.  

 

There are occasions where we may have to share your personal data, for example if requested to do so by a legal authority or to exercise legal rights. We also sometimes need to share some data with trusted third parties such as printing companies  should you wish for an image to be printed on a cake but this would be discussed with you upon ordering.

Your privacy is of the highest importance to us and we have implemented security software to protect this.

Please contact us via toptierbakes@gmail.com if you wish to view the records we hold on you, make a complaint regarding the way we use your personal data or have an enquiry.

 PAYMENT METHODS

At present we take payments via bank transfer. All details will be supplied to you on your invoice. Full payment is required at least 10 working days prior to the agreed delivery date.

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